System Support & Consultancy
As is usual with ICT systems, our relationship with our clients extend far beyond the initial implementation. We create a lifelong relationship where we work together with our clients to ensure continued benefit from the ICT investment. To this end, Impax usually provides one month’s free post implementation support. This is to cater for any teething problems that may be experienced after System go live. After this period, the client will have the option of continued system support under a service level agreement (SLA). As a minimum, the SLA defines the response times for any support calls as well as regular ‘health checks’ and maintenance visits.